Personal Care Specialist - 12 Month Contract - Remote

Overview

The Personal Care Specialist plays a crucial role in supporting patients by providing education on program services, managing prescriptions, and ensuring optimal reimbursement support.

In Short

• Key contact for patients, educating them on program services.
• Expert in reimbursement for assigned territory.
• Coordinates patient services for timely therapy access.
• Collaborates with team members to ensure patient onboarding.
• Interacts with insurance companies and pharmacies.
• Manages coverage to maintain prescription drug access.
• Reports adverse events and handles ad hoc duties.
• Bilingualism in English/French is an asset.
• Experience in customer service and healthcare industry preferred.
• Strong analytical and organizational skills required.

Requirements

• Bilingualism (English/French) is an asset.
• Experience in customer service or healthcare.
• Understanding of medical information and reimbursement.
• Proficiency in CRM systems, preferably SalesForce.com.
• Strong communication skills in English and French.
• Detail-oriented with excellent time management.
• Ability to work autonomously in a remote setting.
• Exceptional customer service and phone etiquette.
• Ability to manage multiple tasks and priorities.

Benefits

• Comprehensive medical, dental, and vision care.
• Support for working families including backup dependent care.
• Paid parental and caregiver leave.
• Professional development resources and training programs.
• Opportunities for mentorship and volunteer activities.
• Inclusive culture focused on wellness and personal growth.