Personal Care Specialist - 12 Month Contract - Remote

Overview

The Personal Care Specialist plays a crucial role in patient care, acting as the main point of contact for patients to provide education on program services and ensure optimal reimbursement support.

In Short

• Key point of contact for patients
• Educate patients on program services
• Manage patient reimbursement processes
• Coordinate patient services for therapy access
• Collaborate with team members for patient onboarding
• Interact with insurance companies and pharmacies
• Handle prescription coordination
• Report adverse events
• Work remotely in a flexible environment
• Support a diverse and inclusive culture

Requirements

• Bilingualism (English/French) preferred
• Experience in customer service
• Knowledge of reimbursement processes
• Experience with CRM systems
• Strong analytical and organizational skills
• Ability to work autonomously
• Excellent communication skills
• Detail-oriented and results-driven
• Familiarity with Microsoft Office
• Adaptability to change

Benefits

• Comprehensive medical, dental, and vision care
• Support for working families
• Professional development opportunities
• Employee resource groups
• Mentorship programs
• Paid parental and caregiver leave
• Behavioral health solutions
• Inclusive company culture
• Training programs for personal growth
• Commitment to equal employment opportunity