Resident Engineer - Remote

Overview

The Resident Engineer (RE) will provide technical support to customers related to the installation and deployment of Extreme Networks equipment, utilizing their expertise to troubleshoot and manage complex network issues effectively.

In Short

• Provide technical support for installation and deployment of networking equipment.
• Develop documentation for equipment installation and configuration.
• Manage projects and ensure timely resolution of issues.
• Utilize scripting and Linux skills for customer networking needs.
• Document customer issues and interactions in a service request database.
• Work with engineering resources to resolve complex issues.
• Provide hands-on operational direction for network analytics.
• Review and create technical documentation as needed.
• Manage multiple tasks simultaneously.
• Complete special project assignments.

Requirements

• Strong customer relations and communication skills.
• BS in Computer Science, Electrical Engineering, or equivalent experience.
• 5+ years of experience in the computer or networking industry.
• Experience with network management tools and operations.
• Solid understanding of IP networking and protocols.
• Experience with network architectures and troubleshooting.
• Familiarity with virtualization and network security.
• Experience with packet analyzers like Wireshark.
• Ability to communicate project requirements effectively.
• Certifications in networking preferred.

Benefits

• Work in an inclusive environment that values diversity.
• Opportunity to work with a global networking leader.
• Gain experience in cutting-edge networking technologies.
• Collaborate with a talented team of professionals.
• Potential for career growth and development.