Guest Reservation Agent - Remote

Overview

This role plays a crucial role in delivering exceptional customer service, managing reservations, and providing back-office support for vacation rental operations.

In Short

• Act as the primary point of contact for guests, delivering top-tier customer service via various virtual platforms.
• Assist guests in selecting the perfect property and provide local recommendations.
• Handle all guest inquiries with timely follow-ups.
• Become familiar with the portfolio of properties to offer expert advice.
• Address in-house guest issues and ensure timely maintenance requests.
• Resolve guest issues efficiently for positive experiences.
• Collect and analyze guest feedback for service improvement.
• Oversee the complete reservation process including bookings and cancellations.
• Assist with administrative duties and document management.
• Maintain consistent communication with internal teams and guests.

Requirements

• Strong communication skills.
• Ability to multitask in a remote setting.
• Customer-centric mindset.
• Experience in managing reservations and guest services.
• Familiarity with data entry and administrative tasks.
• Problem-solving skills for guest issues.
• Ability to work independently.
• Proficient in using virtual communication tools.
• Attention to detail in managing property information.
• Experience in the vacation rental industry is a plus.

Benefits

• Opportunity to work in a dynamic and growing company.
• Remote work flexibility.
• Collaborative team environment.
• Focus on professional growth and development.
• Engagement in innovative service solutions.
• Participation in a mission-driven company.
• Supportive leadership and management philosophy.
• Access to a diverse team across different regions.
• Potential for career advancement as the company grows.
• Involvement in shaping customer experiences.