Remote Guest Reservations Agent

Overview

Extenteam is currently looking for a Remote Guest Reservations Agent to join our growing organization and undertake the following tasks: This position is pivotal in providing outstanding customer service, managing reservations efficiently, and supporting back-office operations. The ideal candidate will excel in working independently, communicating effectively in a virtual setting, and ensuring a seamless experience for guests and internal teams.

In Short

• Serve as the primary contact for guests, delivering exceptional customer service.
• Respond to in-house guest emails, chats, and texts through professional and friendly written communication.
• Manage the end-to-end reservation process, including converting inquiries to bookings.
• Collect and analyze virtual guest feedback to enhance overall guest satisfaction.
• Assist property owners and coordinate with internal teams for efficient operations.

Requirements

• Excellent written and verbal English skills.
• Previous experience in guest services or reservations.
• Strong organizational and multitasking abilities.
• Ability to work independently in a remote environment.
• Attention to detail and commitment to exceptional service.

Benefits

• Competitive Salary.
• Holiday Reward equivalent to 13th-month pay.
• HMO.
• Life Event Bonuses.
• Preventive Mental Health Benefit.