Customer Success Specialist - Remote

Overview

This position focuses on delivering outstanding customer support and reports to the Guest Support Manager while also assisting the Partnerships Lead. As the primary point of contact on weekends, you will provide exceptional service to our guests and clients.

In Short

• Serve as primary weekend point of contact for the remote Guest Support team.
• Support Partnerships Team by addressing client questions and requests.
• Assist the Guest Support Manager in executing strategies for guest ratings.
• Analyze guest feedback to identify improvement opportunities.
• Ensure timely responses to guest inquiries and resolve issues efficiently.
• Build relationships with internal support teams.
• Meet and maintain KPIs related to guest satisfaction.
• Hold the team accountable to performance standards.

Requirements

• 2+ years of Customer Service experience.
• Exceptional written and verbal communication skills.
• Strong attention to detail and critical thinking skills.
• Ability to work well under pressure in a fast-paced environment.
• Excellent time management skills.
• Technical skills on various devices.
• Professional communication skills across various channels.
• Availability to work flexible hours, including weekends.

Benefits

• Opportunity to work in a dynamic and innovative company.
• Be part of a mission-driven team focused on excellence.
• Engage in a collaborative and high-performance culture.