Service Transition Business Analyst Expert - Remote

Overview

Experian is looking for an experienced Data Visualization and Automation Analyst specializing in Power BI, Power Apps, and related tools to join their Digital Workplace Enablement team. This role focuses on designing, delivering, and maintaining dashboards and automated reports for IT service management performance.

In Short

• Design and maintain dashboards using Power BI.
• Develop automation solutions with Power Apps.
• Automate reporting processes for performance metrics.
• Lead a Service Level Credit program for vendor management.
• Analyze complex datasets and provide insights.
• Collaborate with IT and finance teams.
• Present findings clearly to various audiences.
• Influence teams to adopt data-driven practices.
• Build relationships with vendors and internal teams.
• Ensure service improvements across functions.

Requirements

• Bachelor's Degree in Computer Science or related field.
• 8+ years of experience in data analysis and visualization.
• Expertise in Power BI or Tableau.
• Good experience with MS Power Suite.
• Experience with 3rd party managed service providers.
• Knowledge of IT service management principles.
• ITIL proficiency is beneficial.
• Experience presenting complex data simply.

Benefits

• Medical, life and dental insurance.
• Flex Work/Work from home options.
• Paid time off and Annual Performance Bonus.
• Education Reimbursement.
• Family Bonding and Bereavement Leave.