Incident Manager, Healthcare - Remote

Overview

The Incident Manager will oversee complex operational and technical incidents in a SaaS production environment, ensuring rapid coordination and structured responses to high-severity events.

In Short

• Lead the end-to-end incident lifecycle, including intake and resolution coordination.
• Facilitate communication during incidents with clients and stakeholders.
• Manage specialty projects to enhance incident response effectiveness.
• 5+ years of experience in healthcare technology or regulated environments.
• Expertise in incident management tools like ServiceNow and Jira.
• Experience managing direct reports in a technical environment.
• Commitment to continuous improvement of incident processes.
• Engage in root cause analysis and post-incident reviews.
• Promote accountability and shared understanding during incidents.
• Work in a flexible environment, with options for remote work.

Requirements

• 5+ years' experience in healthcare technology.
• Knowledge of incident management and monitoring tools.
• Experience managing teams in an engineering or technical setting.
• Ability to communicate effectively with clients and stakeholders.
• Experience in root cause analysis and after-action reporting.
• Strong commitment to process improvement and service reliability.

Benefits

• Competitive compensation and bonus plan.
• Core benefits including medical, dental, and vision.
• Flexible work environment with remote options.
• Flexible time off including volunteer time off.
• Recognition as a top workplace globally.