Incident Manager - Remote

Overview

The Incident Manager will oversee the efficient handling of IT incidents within a banking environment, coordinating with internal and external stakeholders to ensure quick and professional resolution of issues.

In Short

• Monitor the efficient and compliant handling of IT incidents.
• Act as the central point of contact for incident management queries.
• Facilitate technical conference calls with various stakeholders.
• Create reports and evaluations for different stakeholders.
• Work in a collaborative and professional atmosphere.
• Engage with various experts to enhance personal skills.
• Opportunity to work 40%-60% remotely.
• Support from a personal career advisor during the assignment.
• Various career paths focusing on specialist or leadership roles.
• Ideal for both newcomers and experienced professionals.

Requirements

• Structured and solution-oriented work style under pressure.
• Strong communication and moderation skills.
• High level of service orientation and adherence to process guidelines.
• Fluency in German, both spoken and written.
• Knowledge of the banking environment.
• Experience with ITSM tool BCM Remedy.

Benefits

• Option to work remotely 40%-60% of the time.
• Personal career advisor for support during your assignment.
• Opportunities for personal and professional development through diverse projects.
• Various career paths available focusing on specialist or leadership roles.