Incident Manager - Remote

Overview

The Incident Manager is responsible for owning the incident lifecycle, ensuring effective management of incidents in a 24/7/365 environment, and working closely with the help desk team to support system delivery.

In Short

• Manage the incident lifecycle from detection to resolution.
• Anticipate and address system issues proactively.
• Collaborate with help desk for service interruption insights.
• Document application performance and troubleshoot outages.
• Provide timely status updates to stakeholders.
• Support operational improvements and postmortem activities.
• Utilize tools like PowerBI, Tableau, and ServiceNow.
• Maintain applications in production and manage technical bugs.
• Possess excellent verbal and written communication skills.
• Must have a Secret clearance and relevant certifications.

Requirements

• 2+ years in a leadership role in operational environments.
• Experience with system and data analysis tools.
• Knowledge of incident response processes and SOPs.
• Experience with Splunk and performance engineering of AWS applications.
• SQL proficiency and technical report writing experience.
• Possession of AWS Cloud Certification and ITIL Certification.
• DoD 8570 IAT Level 2 or DoD 8140 compliant Certification.
• High School diploma or GED required.
• Secret clearance is mandatory.

Benefits

• Comprehensive health, life, and disability benefits.
• Financial and retirement benefits.
• Paid leave and professional development opportunities.
• Tuition assistance and work-life programs.
• Recognition awards for exceptional performance.