Help Desk Support Specialist - Remote

Overview

The Help Desk Support Specialist provides in-depth support and leads problem-solving efforts for specific technology products or applications, applying functional knowledge and industry expertise.

In Short

• Provides support for technology products and applications.
• Develops solutions for moderate scope problems.
• Works independently with some guidance.
• Reviews activities of junior employees.
• Requires experience with help desk operations.
• Knowledge of Windows and O365 environments is essential.
• Performs Tier I-II onsite support.
• Secret clearance is required.
• Offers health, life, and financial benefits.
• Full-time and part-time employees are eligible for benefits.

Requirements

• Experience with help desk operations and trouble ticketing systems.
• Knowledge of Windows operating systems and O365.
• Ability to perform Tier I-II onsite support.
• Secret clearance required.
• HS diploma or GED.
• Security+ Certification preferred.
• Experience in DoD or industry environments is a plus.
• Ability to triage basic operating systems and network issues.

Benefits

• Health, life, and disability benefits.
• Financial and retirement benefits.
• Paid leave and professional development opportunities.
• Tuition assistance and work-life programs.
• Recognition awards for exceptional performance.