IT Help Desk Support Specialist - Remote

Overview

We are immediately hiring for a Help Desk Support Specialist to support our in-house IT department in North Little Rock, AR which includes remote and onsite users. If your background includes computer science and information technology and you have excellent customer service skills, please apply!

In Short

• Oversee all Help Desk requests, incidents and problems.
• Manage and coordinate urgent and complicated support issues.
• Act as escalation point for all requests and incidents.
• Diagnose and resolve technical hardware and software issues.
• Maintain and update a user FAQ in the Help Desk.
• Create reports and Help Desk dashboards to measure requests and response times.
• Research questions and issues using existing documentation.
• Ensure all resolutions are documented.
• Communicate all issues impacting multiple users to the organization.
• Stay current with system information, changes, and updates.

Requirements

• Prefer a four year college degree with an emphasis in a related field.
• 2 - 5 years related experience and/or training.
• No previous management experience required.
• Excellent customer service skills.
• Strong problem-solving abilities.
• Ability to work in a hybrid schedule.
• Familiarity with Help Desk software.
• Experience in IT processes.
• Strong communication skills.
• Ability to create documentation and reports.

Benefits

• Hybrid schedule.
• Excellent Benefits Package including Medical and Dental Insurance.
• Prescription Discount Card.
• Paid Vacation.
• Paid Life Insurance.
• Employee Assistance Program.
• 401k with match.
• And more!