Incident Manager - Remote

Overview

We’re looking for an incident manager to join our engineering operations team and take ownership of our company-wide incident response program. You'll ensure our existing process is followed, continuously improved, and drives measurable outcomes.

In Short

• Own Supabase’s end-to-end incident response process
• Monitor, enforce, and evolve incident best practices across all teams
• Detect patterns and coordinate proactive follow-up actions
• Lead retrospectives and ensure action items are prioritized and completed
• Work with engineering to maintain uptime SLA reporting per product
• Define and improve metrics for responsiveness, recovery, and impact
• Drive improvements in monitoring, alerting, and on-call rotations
• Ensure incident tooling is configured and maintained
• Serve as a point of escalation for high-severity incidents
• Mentor and coach teams on effective incident management practices

Requirements

• 3+ years of experience in incident management, site reliability engineering, or technical program management
• Experience with on-call rotations and high-severity incident response
• Familiarity with tools like incident.io, Opsgenie, PagerDuty, Datadog On-call
• Ability to create structure under uncertainty and drive cross-functional alignment
• Experience facilitating incident calls and writing blameless retrospectives
• Prior experience in open-source or developer tools companies
• Exposure to regulatory/compliance incident response (e.g., SOC2, GDPR)
• Experience running incident response programs in distributed teams
• Clear communication across technical and non-technical audiences
• Experience in async or globally distributed teams

Benefits

• Fully Remote work environment
• Equity ownership in the company (ESOP)
• Tech allowance for work setup
• 100% health insurance coverage for employees
• Annual off-sites for team connection
• Flexible work hours
• Annual education allowance for professional development