EPS Client Support Specialist - Remote

Overview

The EPS Client Support Specialist at Experian performs support and sales activities for clients and prospects, aiming to develop new business relationships and strengthen existing client relationships.

In Short

• Maintain knowledge of client environments and identify applications for Experian products.
• Coordinate communication with clients for product/service changes.
• Hold meetings with clients/prospects using phone and web tools.
• Identify cross-sell and up-sell opportunities, leading or referring them to sales personnel.
• Research sales and service opportunities for potential clients.
• Provide customer intelligence to sales and marketing.
• Train users on Experian services.
• Communicate client account needs to team members.
• Maintain contact with product/service users to enhance relationships.
• Manage various client-related tasks and reporting.

Requirements

• Bachelor’s degree or equivalent experience.
• 3+ Years of customer facing/support experience.
• Knowledge of consumer credit reporting marketplace.
• Comfortable operating within a teamed selling approach.
• Experience learning independently and in a structured environment.
• Willingness to volunteer for activities in a team setting.
• Working knowledge of Salesforce.com CRM system.

Benefits

• Medical, life and dental insurance.
• Flex Work/Work from home options.
• Paid time off and annual performance bonus.
• Education reimbursement.
• Family bonding and bereavement leave.
• Referral program.