Director of Client Success - Remote

Overview

The Senior Director of Client Success is a pivotal leader responsible for guiding Experian and our clients through the transformation from a data and insights provider to a platform and software-driven company.

In Short

• Lead the transition to a platform and software business model.
• Develop change management initiatives for clients and internal teams.
• Hire and mentor a high-performing team of Client Success Managers.
• Collaborate with Product, Engineering, Sales, Marketing, and Support teams.
• Drive adoption of new platform features and software modules.
• Leverage data analytics to track key metrics.
• Partner with executive leadership for strategic execution.
• Manage escalations and maintain executive-level relationships.
• Focus on customer lifecycle management during transformation.
• Commit to a culture of innovation and continuous learning.

Requirements

• Bachelor's Degree.
• 10+ years of sales or sales operations experience.
• 7+ years of experience leading Customer Success teams in SaaS.
• Success in delivering retention and growth outcomes.
• Cross-functional leadership and change management capabilities.
• Metrics-focused with experience deploying Customer Success tools.

Benefits

• Great compensation package and bonus plan.
• Core benefits including full medical, dental, vision, and matching 401K.
• Fully remote environment.
• Flexible time off including volunteer time off and paid holidays.