Director of Client Success - Remote

Overview

The Director of Client Success will build and lead strategic relationships with employer partners, focusing on retention and growth while shaping the future of the commercial strategy.

In Short

• Remote position based in the US with some domestic travel required.
• Responsible for a portfolio of high-value employer accounts.
• Act as the voice of clients in company strategy and product decisions.
• Drive retention and consistent expansion across accounts.
• Partner with marketing to deploy engagement campaigns.
• Lead quarterly business reviews that tie client goals to measurable results.
• Requires 8–10+ years of experience in Client Success.
• Deep experience in digital health and telehealth is essential.
• Strong data fluency and operational rigor are necessary.
• Builder mindset with creativity and process orientation.

Requirements

• 8–10+ years in Client Success.
• Experience in digital health/telehealth.
• Proven track record in renewals and expansions.
• Experience with large employer groups.
• Strong data interpretation skills.
• Ability to influence C-suite stakeholders.
• Operational rigor in CRM and forecasting.
• Creative and structured approach to building processes.

Benefits

• Transformative company focused on women's health.
• Mission-driven team with significant growth potential.
• Compensation and equity aligned with growth and experience.
• Full health benefits and flexible PTO.