Customer Success Manager - Sell-Side - Remote

Overview

The Customer Success Manager will manage existing customer relationships, ensuring the execution of projects related to data services and advertising campaigns while driving client satisfaction and ROI.

In Short

• Manage customer relationships and drive project execution.
• Support client projects and coordinate internal resources.
• Educate clients on data assets and audience recommendations.
• Frequent communication with clients, including travel to NYC.
• Develop solutions to meet clients' advertising goals.
• Achieve sales revenue quotas in collaboration with Account Executive.
• Collaborate on account planning to identify sales opportunities.
• Execute contracts for products and services.
• Work with internal teams to scope projects and obtain pricing.
• Gather industry information and develop client relationships.

Requirements

• BS/BA or equivalent experience.
• Experience in the sell-side industry is valued.
• Strong customer service skills.
• 3+ years of experience managing project portfolios.
• Ability to travel approximately 20% of the time.

Benefits

• Competitive compensation package and annual performance bonus.
• 401K with a 4% company match.
• Comprehensive health, dental, and vision plans.
• Paid time off and company holidays.
• Wellness plans and employee discounts.