Customer Service Representative - Verifications - Remote

Overview

The Customer Service Representative will assist users and employer clients with inquiries and requests regarding Experian's online employment and income verification services in a fully remote environment.

In Short

• Follow stringent data security policies and processes
• Communicate directly with users via telephone and email
• Respond promptly to user inquiries
• Resolve user questions and concerns
• Process verification requests and forms
• Manage user accounts and maintain records
• Handle administrative tasks related to job responsibilities
• Collaborate across functional units
• Report to the Associate Director
• Work in a fast-paced, collaborative environment

Requirements

• 2+ years of customer service experience
• High school diploma or equivalent
• Knowledge of customer service principles
• Background in financial services
• Experience with income verification processes
• Familiarity with relevant computer applications
• Strong organizational skills
• Ability to manage multiple tasks simultaneously

Benefits

• Competitive compensation package and bonus plan
• Comprehensive medical, dental, and vision benefits
• Fully remote working environment
• Flexible time off including volunteer time off