Client Success Manager, Healthcare Claims - Remote

Overview

The Client Success Manager (CSM) serves as a strategic partner to clients, driving adoption and long-term success across Claims and Contract manager suite of product solutions.

In Short

• Manage a portfolio of clients focused on Payer Contracts and Claims.
• Be a trusted advisor to improve operational efficiency.
• Facilitate updates, enhancements, and issue resolution.
• Partner with Customer Support and Product teams for ticket resolution.
• Evaluate client use and recommend best practices.
• Lead Quarterly Business Reviews showcasing ROI and adoption metrics.
• Guide clients through post-go-live optimization.
• Drive adoption of Contract Manager product suite.

Requirements

• 5+ years' experience in healthcare IT and revenue cycle management.
• 3+ years' experience with Experian Health's solutions is beneficial.
• 1+ year expertise with AI from a Claims perspective is beneficial.
• Epic expertise required.
• Background in change management and strategic client engagement.
• Proficiency with Salesforce or similar CRM tools.
• Willingness to travel up to 20-25% to client sites.
• Bachelor's degree required.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment with remote options.
• Flexible time off including volunteer time off and holidays.