Client Success Manager, Healthcare Claims - Remote

Overview

The Client Success Manager (CSM) serves as a strategic partner to clients in the healthcare sector, driving adoption and ensuring long-term success with Experian's Claims and Contract Manager product solutions.

In Short

• Act as a trusted advisor to clients to improve operational efficiency and financial performance.
• Manage client implementations and facilitate updates and issue resolution.
• Collaborate with Customer Support, Optimization, Product, and Development teams.
• Evaluate client use of product suite and recommend best practices.
• Lead Quarterly Business Reviews showcasing ROI and strategic opportunities.
• Guide clients through post-go-live optimization based on their Statements of Work.
• Be the product expert for the Claims Scrubber and Contract Manager solutions.

Requirements

• 5+ years' experience in healthcare IT and revenue cycle management.
• 3+ years' hands-on experience with Experian Health's solutions.
• 1+ year expertise with AI from a Claims perspective.
• Background in change management and strategic client engagement.
• Proficiency with Salesforce or similar CRM tools.
• Willingness to travel up to 20–25% to client sites.
• Bachelor's degree required.

Benefits

• Competitive compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment with remote, hybrid, or in-office options.
• Flexible time off including volunteer time off and holidays.
• Recognition as a top workplace globally.