Client Success Manager, Claims - Remote

Overview

The Client Success Manager at Experian Health will shape the future of U.S. healthcare by managing client relationships and ensuring optimal use of healthcare IT products.

In Short

• Partner with sales and support teams to enhance client experience.
• Evaluate and recommend best practices for healthcare IT products.
• Develop expertise in Claimsource and related products.
• Conduct Quarterly Business Reviews with clients.
• Guide clients through the transition from implementation to post-go-live.
• 5+ years in healthcare IT and revenue cycle management required.
• 3+ years in healthcare revenue cycle account management.
• 2+ years experience with relevant healthcare IT products.
• Salesforce or similar CRM expertise required.
• Occasional travel to client sites (20%-25%) required.

Requirements

• Bachelor's degree required.
• Strong understanding of healthcare IT and revenue cycle management.
• Experience with client relationship management.
• Ability to analyze and improve client product usage.
• Excellent communication and collaboration skills.
• Proficient in Salesforce or similar CRM tools.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment including remote options.
• Flexible time off including volunteer time off and paid holidays.
• Focus on DEI, work/life balance, and employee development.