Client Relationship Manager - Experian Health - Remote

Overview

The Client Relationship Manager at Experian Health plays a crucial role in maintaining and enhancing client relationships within the U.S. healthcare sector, focusing on revenue cycle management and patient engagement.

In Short

• Maintain operational relationships with clients, assisting with issue resolution and product enhancements.
• Facilitate Quarterly Business Reviews with clients and Sales teams.
• Promote proactive use of the client Community for managing support cases.
• Conduct on-site workshops to analyze client workflows and recommend improvements.
• Requires approximately 35% travel within the Southeastern United States.
• Healthcare Revenue Cycle experience is essential.
• A minimum of 4 years as a Relationship Manager in healthcare IT.
• Familiarity with Experian Health products and services is preferred.
• Experience with Salesforce or similar CRM systems is required.
• Strong background in healthcare registration and billing processes.

Requirements

• 4 years' experience in Relationship Management within healthcare.
• Provider-based or vendor background in Healthcare Revenue Cycle.
• Expertise in Salesforce or similar CRM.
• Knowledge of Healthcare Revenue Cycle management.
• Ability to facilitate client workshops and business reviews.

Benefits

• Competitive compensation package and bonus plan.
• Core benefits including medical, dental, vision, and 401K matching.
• Flexible work environment with remote work options.
• Generous time off policies including vacation and volunteer time.
• A supportive and inclusive workplace culture.