Air Operation Agent - Remote

Overview

As an air operation agent, you will be responsible for accepting bookings from internal & external customers, ensuring they have complete and compliant documentation for the import or export of goods.

In Short

• Communicate effectively with customers to ensure a compliant and complete shipment process.
• Understand and comply with internal process standards for documentation and billing.
• Build strong partnerships with service providers including airlines and trucking companies.
• Provide exceptional customer service both internally and externally.
• Document customer needs for future use.
• Take ownership of the import and export requirements.
• Ensure timely, accurate, and compliant documentation.
• Support operational excellence in logistics.
• Utilize technology solutions for continuous improvement.
• Participate in employee engagement and appreciation initiatives.

Requirements

• Previous experience in logistics or equivalent training (2 years).
• Solid oral and written communication skills.
• Tertiary educated.
• Strong problem-solving and organizational skills.
• Proficient in Microsoft Office.
• Interpersonal skills for effective collaboration.

Benefits

• Attractive health insurance package.
• Work-from-home policy available.
• Opportunities for career and personal development.
• Employee Stock Purchase Plan.
• Job and financial security.
• Employee appreciation initiatives.
• Focus on continuous improvement strategies.