Operations Agent - Remote

Overview

The Operations Agent is a key member of the Operations team responsible for ensuring timely and accurate processing of customer orders across doola’s suite of services, contributing to operational excellence and customer satisfaction.

In Short

• Process customer orders and service requests accurately and on time.
• Monitor order queues and prioritize tasks to meet SLAs.
• Collaborate with Customer Service to resolve customer issues.
• Identify inefficiencies and propose process improvements.
• Ensure timely follow-ups on pending orders or documentation.
• Maintain accurate records and update internal systems.
• Assist in creating and maintaining internal SOPs.
• Collaborate with cross-functional teams for smooth operations.
• Participate in weekly reporting and track operations metrics.
• Support the launch of new services.

Requirements

• 1–3 years of experience in operations, fulfillment, or customer support.
• Familiarity with company formation processes or similar industry experience.
• Highly organized with the ability to manage multiple tasks.
• Strong attention to detail and commitment to quality.
• Excellent communication and collaboration skills.
• Comfortable using tools like HubSpot, Notion, Slack, and Google Sheets.
• A self-starter who takes ownership of tasks.
• Passion for helping customers and being part of a mission-driven team.

Benefits

• Dynamic work environment.
• Opportunity to work with a mission-driven team.
• Potential for professional growth in a startup environment.