Network Operations Agent - Remote

Overview

We are seeking a detail-oriented Network Operations agent to join our team. This role involves managing network connectivity and troubleshooting issues to ensure seamless operations.

In Short

• Responding promptly to inbound alerts from monitoring systems.
• Conducting initial remote troubleshooting to identify root causes or restore connectivity.
• Creating and managing tickets with ISPs and incident management teams for circuit-related issues or outages.
• Coordinating with property and incident management teams to address power outages.
• Guiding property resources in resolving basic cabling or physical connectivity issues.
• Assisting property resources in troubleshooting basic device configurations or failure conditions.
• Collaborating with device manufacturers when equipment failure is suspected.
• Overseeing the RMA process, from initiation to approval/rejection.
• Providing remote support for RMA replacements once approved.
• Scheduling internal resources for on-site dispatch as needed, based on warranty or subscription status.
• Implementing temporary solutions where feasible and appropriate.

Requirements

• Detail-oriented with strong troubleshooting skills.
• Experience in network operations or related field.
• Ability to manage multiple tasks and prioritize effectively.
• Strong communication skills for coordinating with teams.
• Familiarity with incident management processes.

Benefits

• Opportunity to work remotely.
• Collaborative team environment.
• Professional development opportunities.