Network Engagement Operations Associate - Remote

Overview

The Network Engagement Operations Associate is dedicated to managing all operational and engagement aspects for our providers and crisis responders globally. This role is essential for ensuring smooth operations, effective communication, and high-quality service delivery within our network. The new hire will assist with network engagement efforts by managing communication with providers and crisis responders, providing support to operational issues and promoting professional growth. Their responsibilities will include tasks such as responding to email inquiries, onboarding new hires and contributing to community initiatives. The ideal candidate will collaborate with our service network, operations and clinical teams to ensure service quality and excellence.

In Short

• Support hiring and oversee onboarding processes for new providers and crisis responders
• Organize and facilitate regular network engagement activities
• Handle provider- and crisis responder-related enquiries and concerns
• Track and analyse engagement metrics for trends
• Review and verify professional qualifications for compliance

Requirements

• 1-4 years of experience in community management or event coordination
• Fluent in English and local language
• Comfortable using data software
• Strong organizational and problem-solving skills
• Ability to work collaboratively with cross-functional teams

Benefits

• Work in a diverse environment
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave
• Birthday Leave
• Quarterly mental health day off
• Mental health benefits
• Regular social events