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Network Engagement Operations Associate - Remote

Posted 13 weeks ago
Customer Service
Full Time
Malaysia

Overview

The Network Engagement Operations Associate is dedicated to managing all operational and engagement aspects for our providers and crisis responders globally. This role is essential for ensuring smooth operations, effective communication, and high-quality service delivery within our network. The new hire will assist with network engagement efforts by managing communication with providers and crisis responders, providing support to operational issues and promoting professional growth. Their responsibilities will include tasks such as responding to email inquiries, onboarding new hires and contributing to community initiatives. The ideal candidate will collaborate with our service network, operations and clinical teams to ensure service quality and excellence.

In Short

  • Support hiring and oversee onboarding processes for new providers and crisis responders
  • Organize and facilitate regular network engagement activities
  • Handle provider- and crisis responder-related enquiries and concerns
  • Track and analyse engagement metrics for trends
  • Review and verify professional qualifications for compliance

Requirements

  • 1-4 years of experience in community management or event coordination
  • Fluent in English and local language
  • Comfortable using data software
  • Strong organizational and problem-solving skills
  • Ability to work collaboratively with cross-functional teams

Benefits

  • Work in a diverse environment
  • Unlimited annual leaves
  • Work flexibility
  • Medical coverage
  • Annual Wage Supplement (Bonus)
  • Christmas Leave
  • Birthday Leave
  • Quarterly mental health day off
  • Mental health benefits
  • Regular social events
Intellect logo

Intellect

Intellect is a modern mental health company dedicated to making mental healthcare and wellbeing support accessible to everyone. As the largest and fastest-growing mental health tech company in Asia, Intellect serves over 2 million members and leading organizations globally through its innovative mental health platform. The company aims to provide radically accessible, preventative, and relatable mental health support while eliminating stigma. Backed by prominent investors such as Insignia Ventures Partners and Y Combinator, Intellect is on a mission to redefine the mental health space in Asia, with a diverse team of over 90 people from more than 15 countries.

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