Courier Operations Agent - Remote

Posted 2 days ago

Customer Service

Full Time

Chile

Overview

As a Courier Operations Agent at Rappi, you will be responsible for maintaining a good relationship with couriers and handling various administrative tasks within the operation.

In Short

Maintain relationships with couriers both virtually and in person
Report incidents and follow up on various cases
Conduct workshops and talks for couriers on different topics
Upload invoices in Coupa
Organize and monitor communication campaigns
Handle mass contract dispatch
Control stock of e-commerce products
Communicate effectively and work as a team
1-2 years of experience in customer service or administrative roles
Intermediate Excel skills required

Requirements

1-2 years of experience in customer service, administrative, or operational roles
Asertive communication skills
Proactive attitude
Adaptability
Intermediate Excel proficiency

Benefits

Join a dynamic and young team
Be part of a movement for economic progress in Latin America
Opportunities for personal and professional growth

R.T.C

Rappi Technology Chile

Rappi Technology Colombia is a pioneering Latin American company and the first SuperApp in the region, founded in 2015 by Simón Borrero, Sebastian Mejia, and Felipe Villamarin. With a presence in 9 countries and over 200 cities, Rappi is driven by a mission to revolutionize digital commerce and enhance economic progress in Latin America. The company thrives on innovation, viewing challenges as opportunities and fostering a culture of inclusivity where all team members have equal chances to succeed. Rappi is not just a business; it represents a movement aimed at connecting people with solutions through technology, ultimately striving to create a brighter future for the region.

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R.T.C