Operations Support Agent - Remote

Overview

The Operations Support Agent is a key member of our operation team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams.

In Short

• Provides translation of customer facing in-game notifications, social media posts, and more.
• Help communicate game bugs, customer issues, and community feedback to teams in Japan.
• Provides translation and coordination for communication between Japan staff and US staff.
• Translates news announcements, special reports, troubleshooting tickets, player reports, records and other documentation.
• Utilize company tools to provide both direct and indirect support to customers.

Requirements

• Strong communication skills in English and Japanese.
• Experience in customer support or operations.
• Ability to work in a fast-paced environment.
• Familiarity with gaming culture and community.

Benefits

• Work remotely from anywhere in the UK.
• Gain experience in a dynamic gaming environment.
• Opportunity to collaborate with international teams.