Player Operations Agent - Remote

Overview

As a Player Operations Agent at B2Spin, you will be responsible for ensuring account verification, preventing fraudulent activities, processing player redemptions, and maintaining compliance with company policies.

In Short

• Conduct account verification and fraud detection.
• Process player redemptions and maintain compliance.
• Perform KYC procedures and risk assessments.
• Manage payments operations and account closures.
• Collaborate with internal teams for documentation practices.
• Report operational issues and make decisions independently.
• Utilize data-driven analysis to identify fraudulent activity.
• Assist with risk and fraud-related queries.
• Maintain up-to-date records of customer cases.
• Work in a fast-paced environment with a focus on quality results.

Requirements

• 3+ years of experience in a similar role.
• Proficiency in Excel and BI tools.
• Experience with USA/European/LATAM gaming accounts preferred.
• Strong analytical and leadership skills.
• Ability to multi-task and work under pressure.
• Good communication skills in English.
• Decision-making and problem-solving skills are essential.
• High attention to detail and reliability.

Benefits

• Competitive salary.
• Flexibility and remote work options.
• Training and development opportunities.
• International collaboration with teams worldwide.
• Career growth potential in a fast-growing business.