Courier Operations Agent - Remote

Overview

As a Courier Operations Agent at Rappi, you will play a vital role in maintaining dynamic rates during rainy conditions and managing high-value orders, ensuring effective communication with couriers and operational stability.

In Short

• Maintain active rainy day rates where Rappi operates.
• Assign and monitor high-value and critical orders.
• Send push communications to couriers as applicable.
• Perform manual actions in relevant cities during night hours.
• Work in a remote setting with a focus on teamwork.
• Utilize intermediate to advanced Excel skills.
• Be available for night shifts and work from Monday to Sunday with a rotating day off.
• Demonstrate high tolerance for frustration and ability to work under pressure.
• Experience in customer service and process follow-up is a plus.
• Join a dynamic team committed to economic progress through technology.

Requirements

• Proactive and team-oriented attitude.
• Intermediate to advanced Excel proficiency.
• Availability for night shifts.
• Ability to work under pressure and adapt to changes.
• Experience in customer service is advantageous.

Benefits

• Work in a fast-paced and innovative environment.
• Be part of a movement for economic progress in Latin America.
• Flexible working hours from home.
• Opportunities for professional growth and development.