Account Manager - Remote

Overview

Exodus is looking for an Account Manager passionate about fostering deep, successful partnerships and driving customer success in the crypto/Web3 space. Your role will be to manage and enhance the relationships with our B2B2C partners, ensuring they achieve consistent value and satisfaction with our products. We are specifically looking for a customer-obsessed individual who excels in building strong relationships and identifying growth opportunities. You’ll join a dynamic, collaborative team committed to expanding the adoption of our products.

In Short

• Proactively manage the success of our B2B2C partners, delivering consistent value and ensuring high satisfaction with our products.
• Build and nurture relationships across all levels of our partners' organizations, from Developers to C-Suite executives.
• Develop deep product expertise to identify and recommend cross-sell opportunities for additional B2B2C products.
• Collaborate with Product teams to analyze adoption and revenue data, identifying areas for growth and increased customer engagement.

Requirements

• 3+ years of experience in Account Management or Customer Success, preferably in crypto or Web3.
• Proven track record in driving customer retention, satisfaction, and growth.
• Experience working with C-suite and technical customer personas (e.g., Developers, Engineers, etc.).
• Naturally curious, with a demonstrated history of thinking creatively to solve problems.
• Strong ability to manage customer issues with poise and diplomacy.
• Willingness to travel for conferences and in-person meetings as needed.
• Passion for helping customers realize maximum value from their partnerships with Exodus.

Benefits

• Freedom to work wherever you want, whenever you want.
• Building the future. Cryptocurrencies lay the foundation to the internet of value, the next major wave in application technology and personal finance.
• Collaborative and feedback-driven culture.
• Opportunity to grow.
• Fair pay, no matter where you live, along with a competitive benefits package.
• 100% pay in Bitcoin with a buffer to account for price changes and exchange fees.
• All the tools you need to do the job.