Customer Success Specialist - Remote

Overview

Exely is a global IT company specializing in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

In Short

• Be the primary contact for local clients in Uzbekistan, addressing any queries or issues early on.
• Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly.
• Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth.
• Work alongside internal teams to fix client problems promptly and ensure their experience is smooth.
• Work with the current customer base proactively to boost direct online sales.
• Keep focus on revenue strategy and help partners in achieving high results.
• Participate in local events and be engaged in proactive marketing activities.
• Work in a global team and exchange experience and best practices.
• Maintain a good knowledge of our products and current industry trends.
• Promote clients' interests within the organization for new product features based on feedback.

Requirements

• Strong communication skills.
• Experience in customer success or client management.
• Ability to analyze client performance.
• Proactive problem-solving skills.
• Knowledge of the hotel industry is a plus.
• Ability to work independently and in a team.
• Fluency in English and local languages.

Benefits

• Opportunity to work with a global team.
• Engagement in diverse marketing activities.
• Professional development opportunities.
• Flexible working environment.