Technical Support Engineer with DevOps Experience - Remote

Overview

We’re seeking a talented Technical Support Engineer (with DevOps Experience) to join our team and work on a long-term project. If you have a background in a support role and the ability to identify and resolve unique problems effectively, take your chance to apply.

In Short

• Provide Tier 3 technical support for customers and internal teams
• Troubleshoot and resolve complex technical issues related to software and systems
• Work with Tier 1 and Tier 2 support teams to escalate issues as necessary
• Collaborate with software developers and other technical support engineers
• Analyze system logs and diagnostic data
• Reproduce issues identified at the customer’s site
• Develop and maintain technical documentation
• Stay up-to-date with the latest technologies and industry trends

Requirements

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field
• 4/5+ years of background in Tier 3 technical support or a related field
• Experience with troubleshooting complex software and system issues
• Competency in Database Platforms (Oracle, Snowflake, Postgres)
• Proficiency in Cloud environments (Azure, GCP, AWS) and Docker/Kubernetes
• Familiarity with programming languages such as Java, Python
• Knowledge of operating systems, databases, and networking protocols
• Ability to work independently and in a team environment
• Strong analytical and problem-solving skills
• Being open to on-call 1-2 times a month

Benefits

• Work in a dynamic and innovative company
• Opportunity for professional growth and development
• Collaborative and inclusive work environment