Senior Customer Experience Representative - Remote

Overview

Evolus is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking an experienced and driven Customer Experience Representative to join our Sales Team reporting to the General Manager for Germany & Austria. In this critical role, you’ll drive seamless customer and commercial success by ensuring the right products reach the right place at the right time.

In Short

• Act as a key point of contact for customer queries, ensuring timely and accurate responses.
• Support the set-up of new customers, including segmentation and data clean-up.
• Build strong relationships with key stakeholders to ensure alignment on planning activities.
• Contribute to lead generation activities for commercial success.
• Support the development and execution of account plans and commercial policies.
• Starting remote – Home Office – Based in Germany transitioning to Office Based in Dusseldorf (hybrid onsite Tuesday, Wednesday and Thursday).
• Up to 10% travel.
• Other duties as assigned.

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• 3+ years of experience in customer service, client relations, or customer operations.
• Excellent communication and interpersonal skills.
• Customer-centric mindset & stakeholder collaboration.
• Analytical & problem-solving skills.
• Solution-oriented adaptability.

Benefits

• Competitive salary and benefits package.
• Mental health and wellbeing resources.
• Holiday soft closure between Christmas and New Year.
• Opportunities for growth and recognition.
• Inclusive workplace culture.