Customer Care and Sales Administration Specialist with French and German - Remote

Overview

The Customer Care and Sales Administration Specialist plays a pivotal role in providing exceptional service to customers and sales partners while supporting the end-to-end order to cash process.

In Short

• Interact with customers via phone, email, chat, or in-person to provide assistance and resolve issues.
• Receive and process customer orders accurately and efficiently.
• Create and maintain customer accounts and data.
• Develop a deep understanding of products and services.
• Build and maintain strong relationships with customers.
• Investigate and resolve customer complaints.
• Maintain accurate records of customer interactions in the CRM system.
• Provide training and support to colleagues.
• Identify opportunities for process improvement.
• Collaborate with cross-functional teams to ensure customer satisfaction.

Requirements

• Relevant experience in customer service or sales support.
• Strong communication and interpersonal skills.
• Excellent problem-solving skills.
• Drive to achieve results and improve continuously.
• Strong accountability and detail-oriented.
• Proficiency in Microsoft Office and CRM software.
• SAP and Salesforce experience welcomed.
• Ability to work independently and collaboratively.
• Professional working proficiency in English, German, and French.

Benefits

• Working from home up to 50% of the time.
• Multisport card.
• Supplementary pension contribution.
• Meal voucher flat rate.
• Extra week of vacation.
• Public transport allowance.
• Massages.
• Fitness centre in the office.
• Above-standard healthcare.
• Corporate canteen.
• Sodexo Flexi.
• Language courses.
• Sick days (4 days/year).
• Anniversary awards for years worked.