Client Engagement Manager - Remote

Overview

The Client Engagement Manager at EVERSANA plays a crucial role in partnering with pharmaceutical and biotechnology companies to enhance operational efficiencies and support project management from opportunity pursuit to account activation.

In Short

• Utilize systematic approaches to inspect business opportunities.
• Capture project requirements and scope with Business Development.
• Document business opportunities in Salesforce.
• Mobilize cross-functional teams for project development.
• Track project activities, risks, and issues.
• Drive issues to closure with Business Development and SMEs.
• Resolve team dynamic issues for effective performance.
• Lead status review meetings and project reviews.
• Support operational services details for opportunities.
• Commit to diversity, equity, and inclusion in all actions.

Requirements

• 5+ years of relevant experience or a BA/BS degree.
• 3+ years in client services or operational management.
• Experience in Life Sciences industry preferred.
• Basic understanding of commercial operations and CRM.
• Excellent presentation and interpersonal skills.
• Strong customer service and account management skills.
• Proficiency in Microsoft Office applications.
• Understanding of project management principles.
• Strong analytical and organizational skills.
• Ability to translate customer needs into technical requirements.

Benefits

• Competitive salary and benefits package.
• Commitment to diversity and inclusion.
• Opportunities for professional development.
• Supportive work environment focused on patient care.
• Flexible working conditions including remote options.