Client Engagement Manager - Remote

Overview

The Client Engagement Manager at Nimble Gravity is responsible for managing and nurturing client relationships, ensuring satisfaction, retention, and growth while driving consistency in client engagement across various teams.

In Short

• Build and maintain strong, long-term partnerships with clients.
• Identify and execute expansion opportunities within client accounts.
• Create a unified client experience across Sales, Delivery, and Solutions.
• Work alongside senior leadership to shape client roadmaps.
• Lead retrospectives and outcome reporting to showcase value.
• Proactively track client satisfaction and health metrics.
• Guide junior team members on best practices for client engagement.
• Contribute to the development of tools and training for Client Engagement Managers.

Requirements

• 7-10 years in client-facing roles with a focus on relationship management.
• Strong interpersonal, communication, and leadership skills.
• Ability to lead with strategic intent and shape client growth plans.
• Deep understanding of client satisfaction and delivering exceptional experiences.
• Proven ability to work across teams to create aligned client experiences.
• Ability to anticipate and resolve challenges proactively.

Benefits

• Equal Opportunity Employer.
• Opportunity to work in a collaborative environment.
• Potential for professional growth and development.