Associate Director, Client & Delivery Excellence - Remote

Overview

The Associate Director, Client & Delivery Excellence is responsible for ensuring high-quality service delivery and client satisfaction through effective leadership and strategic management of patient services.

In Short

• Lead client experience initiatives to exceed expectations.
• Provide training and coaching to staff for high-quality service delivery.
• Maintain open communication with clients regarding operations and best practices.
• Identify and implement operational efficiencies and improvements.
• Oversee client billing and program results reporting.
• Manage department staff and performance evaluations.
• Respond to client feedback to enhance service quality.
• Adapt strategies based on industry trends and market changes.
• Facilitate talent development within the team.
• Accommodate travel requirements of 10% - 25%.

Requirements

• Bachelor's degree in business or relevant field.
• Minimum 5 years in patient services leadership.
• Experience in commercial disciplines such as Sales or Operations.
• Excellent verbal and written communication skills.
• Strong relationship-building and organizational abilities.
• Ability to balance multiple projects and adapt to changes.
• Proficient in Microsoft Office applications.
• Demonstrated initiative and commitment to excellence.

Benefits

• Competitive salary range of $102,500 - $125,000.
• Comprehensive benefits package.
• Opportunities for professional development.
• Diverse and inclusive work environment.
• Support for work-life balance.