Service Desk Co-Ordinator - Remote

Overview

The Service Desk Co-Ordinator will ensure smooth customer support operations, focusing on the Australian and Far-Eastern markets.

In Short

• Provide outstanding customer service and resolve issues efficiently.
• Manage and prioritize support tickets to meet service level agreements.
• Act as the first point of contact for customer support.
• Contribute to knowledge base development and updates.
• Identify and analyze customer-reported issues.
• Collaborate with technical teams for troubleshooting.
• Adapt quickly to new software functionalities.

Requirements

• Excellent written and verbal customer service skills.
• Ability to multi-task and prioritize effectively.
• Quick learner with adaptability to changing software features.
• Investigative and inquisitive nature.
• High attention to detail.
• Strong organizational abilities.
• Experience with ticketing systems like Zendesk is favorable.
• Flexibility to travel within Australia as needed.
• Willingness to adjust work hours if required.

Benefits

• Join a dynamic and innovative team.
• Work in a growing company with international clients.
• Opportunities for professional development.