Customer Service and Support Associate - Remote

Overview

The Customer Service and Support Associate at EverCommerce is responsible for providing exceptional support to customers, ensuring a positive experience and assisting them with product-related inquiries.

In Short

• Support customers with product-related questions via phone and email.
• Educate customers on ACH/Credit Card processing.
• Onboard new customers with in-depth product walkthroughs.
• Provide ad-hoc training for customers.
• Assist the Sales team in building new customer accounts.
• Express empathy and resolve customer issues promptly.
• Enhance customer relationships through personalized gestures.
• Master the Studio Director solution for effective guidance.
• Work independently and as part of a team in a fast-paced environment.
• Meet short-deadline projects with attention to detail.

Requirements

• Bachelor’s degree and minimum one year related work experience.
• Technical software experience is a plus but not required.
• Must be friendly, professional, and relationship-oriented.
• Strong writing and phone skills are essential.
• Critical thinking and problem-solving abilities are necessary.
• Organized and detail-oriented.
• Ability to multitask and execute tasks with precision.
• Confident and adaptable self-starter.
• Team player who can work independently.

Benefits

• Robust health and wellness benefits.
• 401k with match.
• Flexible Time Off and 11 holidays.
• Day off to volunteer each year.
• Wellness Stipend.