Technical Mid-Market Onboarding and Implementation Specialist - Remote

Overview

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

The Technical Mid-market Onboarding and Implementation Specialist, West Region will spearhead the delivery of a transformative enterprise platform, overseeing complex workstreams to retire legacy systems and deploy a next-generation solution for key clients. This role requires expertise in change management to drive customer adoption, alongside managing data migration, system configuration, user onboarding, and go-live support. Reporting to the Head of Customer Onboarding, the Program Manager will collaborate with Product, Engineering, and customer teams to ensure seamless execution and measurable value in a high-stakes enterprise environment.

In Short

• Develop and manage comprehensive project plans for customer enterprise platform delivery.
• Oversee data migration, system configuration, user onboarding, and go-live support.
• Coordinate with Product, Engineering, and customer project teams.
• Design and implement customer adoption strategies.
• Lead the retirement of legacy systems and manage data migration.
• Configure platform settings to meet customer requirements.
• Deliver onboarding programs for users and executives.
• Provide go-live support and monitor system performance.
• Act as the primary point of contact for customer project teams.
• Travel to customer sites (up to 30% travel) to support onboarding.

Requirements

• Bachelor’s degree in Business, Computer Science, or related field.
• 4-7 years of program or project management experience.
• Expertise in retiring legacy systems and migrating data.
• Experience in change management and customer adoption strategies.
• Proficiency in project management tools (e.g., Jira, Asana).
• Strong understanding of data schema mapping and transformation.
• Excellent communication and stakeholder management skills.
• Ability to design and deliver training programs.
• Detail-oriented with strong problem-solving skills.
• Adaptable in a fast-paced environment with travel requirements.

Benefits

• Choice of medical, dental, and vision insurance plans.
• Flexible paid time off and sick leave.
• Home office stipend.
• 401(k) for US-based employees.
• Paid parental leave.
• Local in-person meet-up program.
• Hubs in San Francisco and Toronto.