Team Leader Customer Service - Remote

Overview

The Team Leader Customer Service role at Eurofins involves managing customer inquiries, supporting sales and project management, and ensuring effective communication with clients.

In Short

• Answer customer inquiries via telephone and email.
• Support Sales, Labs, and Project Management with communication.
• Prepare and send quotations and order confirmations.
• Manage invoicing and credit notes for laboratory testing.
• Maintain ERP data related to customers and products.
• Contribute to process improvements and ERP system development.
• Send test reports and certificates to clients.
• Assist Sales Executives during the inquiry phase.
• Process dunning and assist with telephone service.
• Utilize the current Management Hand Book as a reference.

Requirements

• Completed commercial apprenticeship or 3+ years of experience.
• Minimum 3 years of proven experience in a similar field.
• Strong communication skills across organizational levels.
• Proficiency in MS Office and ERP systems.
• Fluent in English; German and French are advantages.
• Analytical and structured thinking abilities.
• Strong social skills.

Benefits

• Work in a leading international life sciences company.
• Opportunity for professional growth and development.
• Be part of a diverse and inclusive work environment.
• Contribute to meaningful projects that impact health and safety.