Customer Support for Asbestos Testing - Remote

Overview

As a Customer Support Asbestos Testing representative, you will be the vital link between clients and various departments, ensuring optimal service delivery and client satisfaction.

In Short

• Act as the main point of contact for clients regarding asbestos testing services.
• Provide information about digital portals, analysis packages, and pricing.
• Handle incoming inquiries and complaints efficiently.
• Maintain accurate records in the CRM system.
• Perform general administrative tasks.
• Contribute to improvements in customer support processes.
• Work collaboratively with colleagues to enhance customer experience.
• Be available for clients from 8:00 AM to 6:00 PM on weekdays.
• Possess a completed MBO education.
• Have a strong affinity for chemistry.

Requirements

• Completed MBO education.
• Affinity with chemistry.
• Customer-focused and service-oriented.
• Excellent communication and listening skills.
• Flexible, stress-resistant, and solution-oriented.
• Ability to maintain an overview and be proactive.
• Desire to ensure optimal customer experience.

Benefits

• Challenging learning environment combining customer contact and operations.
• Opportunities for personal development and career growth.
• Dynamic organization in development.
• Market-conform employment conditions.
• Supportive work atmosphere with collegiality.