Enterprise Customer Success Manager - Remote

Overview

Ethena is seeking an Enterprise Customer Success Manager to join our team, responsible for managing large enterprise accounts and driving growth through proactive relationship management and strategic expansion initiatives.

In Short

• Own an Enterprise book of business with quarterly expansion and renewal targets.
• Identify growth opportunities in target accounts and execute expansion goals.
• Mitigate churn by addressing at-risk accounts with actionable plans.
• Educate customers on compliance trends to enhance relationships.
• Collaborate with cross-functional teams to improve customer experience.
• Strengthen customer connections through events and networking.
• Prepare and conduct quarterly business reviews with clients.

Requirements

• Proven track record of renewal and expansion in enterprise accounts.
• Experience with multithreading and stakeholder engagement.
• Strong organizational skills with Salesforce.
• Entrepreneurial mindset suitable for a startup environment.
• Self-starter who thrives with minimal oversight.
• Passion for Ethena's mission and core values.

Benefits

• Fully remote work environment.
• Flexible working hours based on personal timezone.
• Opportunity to be part of a growing startup.
• Dynamic and supportive team culture.