Service Delivery Analyst - Remote

Overview

The Service Delivery Analyst role involves collaborating with stakeholders to deliver professional services for client engagements, focusing on the Court Management Solutions.

In Short

• Collaborate with Engagement Manager and Solutions Engineer.
• Support service delivery with C-Track and Case Center solutions.
• Analyze requirements and configure software solutions.
• Provide customer training and support.
• Manage and deliver on service level agreements.
• Develop positive customer relationships.
• Provide on-call support based on client needs.
• Travel to client sites as required.
• Work independently and in a virtual team environment.
• Possess strong organizational and analytical skills.

Requirements

• Bachelor’s Degree in Business Management or related field.
• 3+ years of experience in a customer service environment.
• Strong working knowledge of Microsoft Office.
• Excellent communication and presentation skills.
• Ability to interact professionally with diverse groups.
• Highly organized with problem-solving abilities.
• Passion for learning complex systems.
• Ability to gather and communicate technical details.
• Understanding of judicial/court processes is preferred.

Benefits

• Comprehensive benefit plans for work-life balance.
• Flexible vacation and mental health days off.
• Retirement savings and tuition reimbursement.
• Access to LinkedIn Learning and internal talent marketplace.
• Employee-driven Business Resource Groups.
• Two paid volunteer days annually.
• Competitive health, dental, vision, and life insurance.
• Flexible Spending and Health Savings Accounts.
• Access to Employee Stock Purchase Plan.