Customer Success Manager - Global Trade - Remote

Overview

The Customer Success Manager (CSM) is responsible for building meaningful relationships with customers to help them achieve their goals while driving success for both customers and the company. The CSM manages a specific book of business, focusing on customer development and retention.

In Short

• Partner with customers to define success and deliver educational activities.
• Develop and share best practices and Customer Success Plans.
• Monitor customer health by tracking usage data.
• Identify commercial growth opportunities and recommend improvements.
• Leverage technology tools like Gainsight and Salesforce.
• Build and present business plans and report on market activities.
• Drive retention and growth through tailored engagement.
• Manage multiple projects with strong business acumen.
• Maintain effective communication and conflict resolution skills.
• Ability to travel up to 25% as needed.

Requirements

• 8+ years of professional experience, with at least 3 years in customer success.
• 4-year college degree required; master’s degree preferred.
• Experience in Global Trade highly preferred.
• Gainsight or Salesforce user experience is a plus.
• Functional/technical skills in SaaS implementations and ERP applications.
• Strong business acumen and communication skills.
• Experience with cloud software solutions and delivery models.
• Problem-solving and conflict resolution abilities.

Benefits

• Flexible work arrangements, including work from anywhere for up to 8 weeks per year.
• Comprehensive benefits including flexible vacation and mental health days.
• Career development programs to foster continuous learning.
• Market competitive health, dental, vision, and life insurance programs.
• Retirement savings with company match and tuition reimbursement.
• Opportunities for community involvement and social impact initiatives.
• Access to wellness resources and Employee Assistance Program.
• Additional benefits like adoption assistance and commuter benefits.