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Customer Success Manager - Global Trade - Remote

Posted 2 days ago
Sales / Business
Full Time
USA
$104,300 - $193,700/year

Overview

As a Customer Success Manager for Global Trade, you will act as a trusted advisor and product champion for clients, leveraging your expertise in global trade and SaaS solutions to create significant business impact.

In Short

  • Serve as the primary product expert for Global Trade.
  • Develop and execute customer success plans.
  • Monitor customer health metrics.
  • Collaborate with cross-functional teams.
  • Build strong relationships with stakeholders.
  • Stay current on industry trends.
  • Provide thought leadership and guidance.
  • Manage customer journeys and conflict resolution.
  • 5+ years of experience in a related role.
  • Ability to travel 25% of the time.

Requirements

  • 5+ years in Customer Success Management or similar.
  • Deep expertise in Global Trade products.
  • Experience with SaaS implementations.
  • Strong communication and problem-solving skills.
  • Familiarity with cloud software solutions.

Benefits

  • Flexible work arrangements.
  • Career development opportunities.
  • Comprehensive benefits package.
  • Two company-wide Mental Health Days off.
  • Paid volunteer days off.

D.P

DEU008 Pagero

GBR020 Reuters News & Media Ltd, part of Thomson Reuters, is a global leader in providing trusted content and technology solutions that empower professionals and institutions to make informed decisions. With a rich history spanning nearly 160 years, the company specializes in delivering highly specialized information-enabled software and tools for legal, tax, accounting, and compliance professionals, alongside the world-renowned news services of Reuters. Committed to promoting justice, truth, and transparency, Thomson Reuters fosters an inclusive culture that values diversity and supports the personal and professional growth of its 26,000 employees across more than 70 countries. The company embraces a flexible hybrid work model and prioritizes employee wellbeing, learning, and social impact initiatives, making it a purpose-driven organization dedicated to shaping industries and advancing society.

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