Product Support Specialist - South Texas Territory - Remote

Overview

The Product Support Specialist provides technical operating and service advice to customers using Genie brand lifting equipment, ensuring proficient customer support and technical expertise.

In Short

• Provide technical support for Genie AWP products.
• Assist with service training needs for customers.
• Travel required: 70% within South Texas.
• Must reside in South Texas, preferably San Antonio.
• 3+ years of relevant experience required.
• Strong communication and problem-solving skills needed.
• Valid driving license required.
• Experience in the AWP industry is preferred.
• Hands-on knowledge of Genie products is desirable.
• Salary range: $80,000 - $95,000 annually.

Requirements

• High school diploma or equivalent.
• 3+ years of related experience in customer support.
• Strong interpersonal and communication skills.
• Detail-oriented with strong problem-solving skills.
• Ability to manage multiple tasks.
• Proficient in using tools and technology for troubleshooting.
• Knowledge of construction equipment.
• Ability to work independently or in a team environment.
• Great attitude and high energy.
• Commitment to quality, safety, and continuous improvement.

Benefits

• Competitive salary.
• Full range of benefits including paid vacation.
• 401(k) plan.
• Medical, dental, and vision insurance.
• Opportunities for advancement.
• Supportive workplace culture.
• Diversity and inclusion initiatives.
• Travel opportunities within the territory.
• Fleet vehicle provided for travel.
• Training and development programs.