Lead Recovery Navigator - Remote

Overview

The Lead Recovery Navigator at Equip plays a vital role in coordinating care for patients with eating disorders, managing a team, and ensuring a seamless service experience.

In Short

• Lead and manage a team of Recovery Navigators.
• Guide patients and families through the care experience.
• Conduct proactive and reactive outreach to ensure patient engagement.
• Monitor patient satisfaction and engagement metrics.
• Provide training and mentorship to team members.
• Collaborate with cross-functional teams to improve operations.
• Address barriers to care and ensure effective communication.
• Support the transition experience at discharge.
• Document interactions accurately in digital systems.
• Adapt to organizational needs and changes.

Requirements

• Bachelor’s degree in health sciences, business administration, or relevant field.
• 4+ years of experience in customer or patient success roles.
• Previous management or mentoring experience preferred.
• Knowledge of HIPAA policies and procedures.
• Proficient with digital communication tools.

Benefits

• Flex PTO policy and paid company holidays.
• Comprehensive medical, dental, and vision insurance.
• Company-paid reproductive and family care benefits.
• Employee Assistance Program for mental health and legal services.
• Monthly stipend for home internet expenses.