Scheduling Operations Specialist - Remote

Overview

Equip is seeking a Scheduling Operations Specialist to support patient and family scheduling needs, ensuring a consistent onboarding experience and facilitating access to specialized care.

In Short

• Respond to onboarding tasks efficiently.
• Schedule initial intake sessions for patients.
• Educate patients on the treatment model and expectations.
• Manage provider schedules and workflows.
• Conduct proactive outreach to patients with appointment gaps.
• Provide input on workflow improvements.
• Complete documentation accurately in digital systems.
• Adapt to organizational needs as required.

Requirements

• Bachelor’s degree in relevant field required.
• Minimum of 2 years in customer/patient support role.
• Knowledge of HIPAA policies.
• Proficient with digital communication platforms.

Benefits

• Flex PTO policy and paid company holidays.
• Generous parental leave benefits.
• Competitive medical, dental, and vision insurance.
• Employer-paid mental health benefits.
• 401K retirement plan.
• Work from home stipends and perks.